REPro

Consent Process Explanation

REProHQ, Inc. provides tenants a dedicated SMS channel to reach out 24/7 for AI-assisted human support with maintenance requests and other inquiries. Property managers using REProHQ, Inc. collect tenant consent via a text-based opt-in to enable this service, ensuring all communications are secure, documented, and compliant.

Opt-In Process for New Tenants

During lease signing, property managers can use a script provided within the REPro platform to instruct tenants on how to opt-in. The platform pre-fills the tenant's name and the dedicated phone number.

Sample New Tenant Opt-In

"To activate your 24/7 support channel, please text START to this number: [REPro Phone Number]. Message frequency varies. Reply STOP at any time to opt out. Privacy policy: https://reprohq.com/privacy-policy"

Onboarding Existing Tenants

To onboard existing tenants, property managers should use their established communication methods to invite tenants to opt-in. The REPro platform provides a templated message that can be copied.

Sample Opt-In Invitation

"Hi [Tenant Name], your property management now offers 24/7 AI-assisted support for maintenance requests via SMS. To activate this service, please text START to [REPro Phone Number]. Message frequency varies. Reply STOP at any time to opt out. Privacy policy: https://reprohq.com/privacy-policy"

Compliance Requirements

Message Frequency: Message frequency varies based on tenant activity and support needs.

Opt-Out: Tenants can reply STOP at any time to unsubscribe from SMS communications.

Privacy Policy: Our privacy policy is available at https://reprohq.com/privacy-policy

Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties.

Note

Property managers log tenant consent, including tenant name, date, and manager's name, for compliance.