SMS Consent & Compliance

Consent Process Explanation

REProHQ, Inc. provides tenants a dedicated SMS channel to reach out 24/7 for AI-assisted human support with maintenance requests and other inquiries. Property managers using REProHQ, Inc. are legally required to collect tenant consent before onboarding tenants onto the platform. Consent must be obtained verbally or in writing as part of the lease agreement or through an updated conversation with existing tenants.

Consent Requirements for New Tenants

When onboarding new tenants to REProHQ, Inc., property managers must have already collected consent for SMS communications. This consent should be obtained either:

• As part of the lease agreement (written consent)
• Through verbal consent during lease signing or property onboarding conversations

Legal Requirement: Property managers are legally required to have collected this consent before adding tenants to the REPro platform. The platform provides tools to record and document this consent for compliance purposes.

Consent Requirements for Existing Tenants

For existing tenants being onboarded to REProHQ, Inc., property managers must obtain consent through an updated conversation with the tenant. This can be done:

• Verbally during a phone call or in-person conversation
• Through written communication (email, letter) with tenant acknowledgment
• As part of a lease renewal or updated lease agreement

Legal Requirement: Property managers must confirm they have obtained consent before adding existing tenants to the REPro platform. The platform requires property managers to verify consent collection when onboarding tenants.

Compliance Requirements

Consent Documentation

Property managers must log tenant consent in the REPro platform, including tenant name, date of consent collection, and the manager's name/initials who collected the consent. This documentation is required for legal compliance and audit purposes.